Securing Birmingham: Fido's Mission for Transparent Security Solutions

The Challenge

Fido Security was born out of a desire to help individuals and companies who need private security. During his law practice for more than a decade, Founder and CEO Jeremiah Mosley noted a need for an efficient resource to help individuals and businesses find qualified and reliable security because of the importance of always having someone you can rely on to protect your event or business.   

Jeremiah wanted to help people find security resources more easily and allow users to check reviews, ratings, and more. He knew that a Google search and a call to a police station or security company limited a customer's ability to get all the information that might be important to them.   

Like Wyndy or Airbnb, Fido would enable customers to have extensive checks and balances when choosing such an important personal service.   

An app was the easy solution. Because security is ambulatory, utilizing an app allows security personnel and customers to constantly have the resources they need at their fingertips. An app also facilitates communication between the client and the security officer, with one place to ensure they are on the same page.  

The app would need an admin portal to approve and check guards, a place for security personnel to create profiles, and a place for users to create profiles and peruse their security options.   

When looking for a partner to develop his app, Jeremiah wanted a US-based company with a team he could meet with in person if needed. When researching firms, he was drawn to ConcertIDC's unique value proposition of having our headquarters in Birmingham, where he could meet, and our development talent offshore, where he could be more cost-efficient.   

Product Description

For every type of user to get what they needed from the application, features had to be specific to each type of user. This meant a customer-facing side, a security personnel-facing side, and an administrative side.   

On the admin portal, administrators can oversee the registration of security personnel onto the app, only approving those with the right qualifications. The admin portal is both web and mobile, while the security/customer-facing component of the app is strictly mobile.   

The customer component of the application is designed to put the power into the hands of the people by providing them with as much relevant information as possible to help them find the right security personnel for their event.  

Features include:  

• Ability to build out job requests based on specific, defined criteria, such as what kind of guard you need, what kind of property you have, whether it's a recurring job, etc.  
• Ability to create a checklist, enabling you to preset tasks that security personnel must check off to consider the job completed.  
• Ability to rate and review security personnel who have completed jobs for you.  
• Ability to scroll through and compare price points with the added context of background, reviews, and ratings.  

For security personnel, this app provides a way to supplement their income and truly focus on elevating the private security game.   

Features include:  

• Ability to add background and price point.  
• Ability to know customer expectations before accepting a job.   
• Ability to look at customer ratings to determine if they want to accept a job.   

The checklist feature is one of Fido's main highlights because of the transparent communications and expectations it fosters between customers and security personnel. No customer is left wondering if their security did their job, and no security personnel loses money because of unclear expectations.   

With each feature, Fido is designed to give any user the experience they need to ensure they meet the highest security and safety standards.