The Challenge
CardioOne supports independent cardiology groups operating in an increasingly hospital-dominated healthcare landscape. These practices often face challenges such as limited access to scalable technology, inefficient workflows, reduced reimbursement rates and inability to effectively administer care management programs like Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM).
Their mission was clear: free physicians from the administrative and IT burdens of running a practice so they could focus on providing exceptional patient care.
But when the team first set out to build the technology platform with the help of vendors, they faced significant challenges such as:
- A rigid, monolithic technology approach that limited flexibility.
- Resistance to architectural input from CardioOne’s internal team.
- Inefficient DevOps processes and a lack of collaboration.
As a result, progress slowed, frustrations grew, and the vision for a scalable, adaptable platform wasn’t being realized. CardioOne needed a development partner who would embrace their architecture, collaborate as equals, and deliver with urgency and quality.
Testimonial
“When we started with ConcertIDC, the team was very receptive to the architecture… they were able to give really meaningful suggestions also. And as we built it, even though we change our minds and we need things done in a hurry, ConcertIDC does it and they do it with a smile on their face.”
Leena Phillips, Senior Director, Technology & DevOps
The Solution
That’s where ConcertIDC came in. Drawing on our reputation for dependable, high-caliber talent, we stepped in to transform the development effort into a genuine partnership built on transparency, agility, and ownership.
Here’s how we made the difference:
- Collaborative Architecture Alignment
Rather than imposing a one-size-fits-all model, we embraced CardioOne’s architectural vision, strengthened it with meaningful suggestions, and avoided the “build now, fix later” mentality that had slowed progress before.
- Flexible, DevOps-First Execution
We introduced robust DevOps practices, building processes around JIRA, transparent communication channels, and clean handoffs — ensuring every contributor stayed aligned and accountable.
- Team Spirit Across Borders
Working across distributed vendors in India, Lebanon, and the U.S., we unified operations into a seamless, collaborative workflow. We eliminated silos and created trust, ensuring all stakeholders had shared visibility.
- Commitment to Quality & Ownership
From junior developers rising to tackle advanced tasks to DevOps engineers scaling rapidly into new responsibilities, our team consistently owned outcomes and delivered high-quality code that advanced the mission.
Product Description
Through this collaboration, ConcertIDC played a central role in advancing the Rhythm® platform — a cardiology-specific technology suite designed to meet the full spectrum of clinical and operational needs of independent cardiology practices. Core capabilities include:
- CCM, TCM, and RPM workflows
- Integrated Electronic Health Records (EHR) tailored for cardiology
- Secure patient communication tools, including telehealth
- Care coordination dashboards for intervention tracking
- Revenue cycle management for billing and reimbursement optimization
- Diagnostic and device data integration for streamlined clinical decision-making
Testimonial
“There’s a difference between a vendor and a partner… I feel like ConcertIDC and [our Client Product Manager] with me on the product side, especially, have just been a true partner—really tried to own the goals and cared as much as we do about doing good work for our customers.”
Brian Gibson, Principal Product Manager
The Results
With ConcertIDC as the development partner, CardioOne has:
- Gained a scalable, high-quality technology foundation ready to support new practices and growing data needs.
- Established efficient, transparent processes that maintain communication and accountability across distributed teams.
- Built a trust-based model where ConcertIDC manages production-level responsibilities with confidence from CardioOne leadership.
- Maintained strong momentum under demanding timelines — including sustained daily work — without sacrificing balance or morale.
Most importantly, our work ensures Cardio One is equipped to deliver on its mission: empowering independent cardiology practices to thrive, reducing healthcare costs, and improving patient access to care.
Testimonial
“I can say hands down that when it comes to ConcertIDC, there is a level of quality. Quite a few people, irrespective of their experience, show the same commitment to quality… all these things are outstanding when it comes to ConcertIDC.”
Leena Philliips, Senior Director, Technology & DevOps
Background
Client: CardioOne
Industry: Healthcare Technology – Cardiology
Area of operation: United States
Customers: Independent cardiology practices,
Solution Highlights:
CardioOne's Rhythm platform is a comprehensive, cardiology-specific technology suite designed to streamline operations and improve care management for independent cardiology practices. The application supports key care management programs such as Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM)—enabling practices to deliver more coordinated, proactive, and patient-centered care.
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