In the last blog, I talked about how the Armor Connect Engine is bringing a new level of price transparency to the EDI industry.
We’re also making things easier and more affordable in another area: customer support.
Some EDI companies simply give you the data pipe for your transactions and leave you to do the rest. That means you need in-house technical personnel who know their way around an advanced EDI system. If something goes wrong, you’re expected to fix it.
If a company does offer support, they’ll often expect you to sign a hefty maintenance contract, which means you’re paying for support even if you never use it.
With the Armor Connect Engine, you simply outsource the support services necessary to manage your EDI system to us. Even though the Armor Connect Engine is a new SaaS product, the team behind it has many years of experience creating and managing EDI systems.
As a result, you can focus on your core business without spending a single minute worrying about the performance of your EDI system.
First, we’ll integrate the Armor Connect Engine with your ERP, test the system thoroughly and successfully launch it. We’ll connect you to your trading partners, using custom mapping to ensure that every piece of data is where it should be. Once your system is up and running, we’ll handle the maintenance and monitoring necessary to make sure everything is humming along.
In other words, we provide seamless, end-to-end support.
Take a look at the salaries of tech personnel and the monthly or yearly maintenance contracts of some EDI companies, and you’ll understand just how much the Armor Connect Engine can save you on support services.
And that’s beyond what you’ll save on your everyday EDI transactions.
With these kinds of cost-saving benefits available, it’s easy to see why several large companies — from food services to uniform supply — have chosen the Armor Connect Engine to communicate quickly and securely with their customers and vendors.
When you’re ready to switch to a better EDI system, contact us.
